Frequently asked questions about ceramic chips

You can always ask your question by phone +7 964 322-11-32,
write to us on info [at] oscarchips [dot] com or send request.
Or can find the answer below.

Production time

- How much time does the production of 1000 chips take?
Production time is 3-7 days. Every order is confirmed by individually.

- We need to make a very urgent edition of 600 poker chips?
Rush order is carried out in 24 hours. An additional charge of 25%.

- How long your designers make a artwork?
Changing the default design takes 1-2 days. The creation of new exclusive 2-4 days.

- I want to order samples. How long should I wait?
The production of samples up to 10 chips takes 1-3 days.

Artwork design

- What types of files are required?
We accept all major file types. Read more on the page Artwork requirements.

- Is it possible to make a new denomination on standart series?
Yes. All standard series can be altered according to customer's requirement.

- I can't make a good artwork myself. Help?
Our designers will help you tweak the layout or make a new one. Write to us.

- Will my ceramic chips be available for others?
All custom orders are only for one client. No one will be able to order a copy.

- Can you make different images on different sides?
On each side can be different images. No additional fees

- I have a ceramic chip. Can you make me a copy?
To make an exact replica isn't possible. A very similar copy is possible.

- Do you have templates for creating layouts?
Download templates on the page Artwork requirements.

Warranty

- If I don't like the order?
We recommend you to order samples, then order the entire edition.

- Chips from my order are defective. What to do?
You will need to write a detailed letter and attach a photo (video) of defects. All defective chips will be replaced.

 

Prices and payment

- How can we pay for our order?
The order can be paid in various ways. Read more.

- Can I pay for my order upon receipt?
Standard chips you can pay cash on delivery (only for Russia). Individual chips only with 100% prepayment.

- Where can I see the prices on standard series chips?
Detailed price list can be viewed in the catalog.

- How much does it cost to make chips with my unique design?
Prices for manufacturing are listed in the catalog. Or send us a request for a detailed price calculation.

- What is the price of production of samples of the chips?
The production of samples up to 10 chips is 1500 rubles.

Shipping

- Do you send orders troughout Russia?
We ship to anywhere in Russia.Read more.

- What ways of shipping do you use?
By agreement with the client, orders ship by Russian Post, Courier services or Transport companies.

- Can I take my order myself?
You can pick up the order at the offices of our partners.

- Will you send the order to another country?
Yes. We ship orders worldwide.

- How much time does the delivery take?
Depending on the shipping method and distance it takes from 2 to 20 days. International delivery takes from 5 to 30 days.

- How much is shipping to the regions?
The cost of delivery is calculated individually and agreed with the client.

- How will I know if my order has been shipped?
we will send all the information about the parcel after dispatch of the order.

Request form

We will answer any questions about ceramic chips. We'll make a detailed calculation of the production of chips with an individual design or standard series. Our designers will help to perfect any layout for the best possible result.