- How much time does the production of 1000 chips take?
Production time is 3-7 days. Every order is confirmed by individually.
- We need to make a very urgent edition of 600 poker chips?
Rush order is carried out in 24 hours. An additional charge of 25%.
- How long your designers make a artwork?
Changing the default design takes 1-2 days. The creation of new exclusive 2-4 days.
- I want to order samples. How long should I wait?
The production of samples up to 10 chips takes 1-3 days.
- What types of files are required?
We accept all major file types. Read more on the page Artwork requirements.
- Is it possible to make a new denomination on standart series?
Yes. All standard series can be altered according to customer's requirement.
- I can't make a good artwork myself. Help?
Our designers will help you tweak the layout or make a new one. Write to us.
- Will my ceramic chips be available for others?
All custom orders are only for one client. No one will be able to order a copy.
- Can you make different images on different sides?
On each side can be different images. No additional fees
- I have a ceramic chip. Can you make me a copy?
To make an exact replica isn't possible. A very similar copy is possible.
- Do you have templates for creating layouts?
Download templates on the page Artwork requirements.
- If I don't like the order?
We recommend you to order samples, then order the entire edition.
- Chips from my order are defective. What to do?
You will need to write a detailed letter and attach a photo (video) of defects. All defective chips will be replaced.
Prices and payment
- How can we pay for our order?
The order can be paid in various ways. Read more.
- Can I pay for my order upon receipt?
Standard chips you can pay cash on delivery (only for Russia). Individual chips only with 100% prepayment.
- Where can I see the prices on standard series chips?
Detailed price list can be viewed in the catalog.
- How much does it cost to make chips with my unique design?
Prices for manufacturing are listed in the catalog. Or send us a request for a detailed price calculation.
- What is the price of production of samples of the chips?
The production of samples up to 10 chips is 1500 rubles.
- Do you send orders troughout Russia?
We ship to anywhere in Russia.Read more.
- What ways of shipping do you use?
By agreement with the client, orders ship by Russian Post, Courier services or Transport companies.
- Can I take my order myself?
You can pick up the order at the offices of our partners.
- Will you send the order to another country?
Yes. We ship orders worldwide.
- How much time does the delivery take?
Depending on the shipping method and distance it takes from 2 to 20 days. International delivery takes from 5 to 30 days.
- How much is shipping to the regions?
The cost of delivery is calculated individually and agreed with the client.
- How will I know if my order has been shipped?
we will send all the information about the parcel after dispatch of the order.